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This microcredential is designed to allow learners to develop their skills to recognize escalating behaviours. The focus will be placed on effective communication and de-escalation techniques essential to managing conflict, build positive relationships, and create an environment that fosters engagement.

Areas of Study

• Strength-based strategies 
• Conflict resolution 
• Communication skills 
• Problem-solving skills 

Course Structure

• Online training monitored by a facilitator
• 15 hours (to be completed by November 22, 2024)
• Self-paced, independent study (learning materials are presented online accompanied by engaging activities, such as reflections)

Certification

Upon successful completion of the course Child & Youth Community-Based Care: Navigating Conflict, the learner will earn a microcredential. A visual representation of the microcredential is issued to the learner as a digital badge. The learner can share the digital badge on a resume, LinkedIn profile, e-portfolio, or other digital network allowing employers to see what the learner can do as it shows evidence of the assessed competencies. 

Admission Requirements

• High School Diploma, Adult High School Diploma, or GED Diploma of High School Equivalency – transcript is required.
• Minimum of three months (or 120 hours) of volunteer or work experience in the human services or social services field – letter confirming proof of experience is required.

Note: If the learner has prior knowledge that is equivalent to some or all the competencies for this microcredential, they may be a good candidate for Prior Learning Assessment and Recognition (PLAR). See details on the program page.

Registration

Registration Deadline: October 13, 2024

Please send completed application form (pdf) to pplmi@°ÄÃź컢ͼ.ca

More Information

For more information, contact: pplmi@°ÄÃź컢ͼ.ca or call (506) 778-6054

Endorsed by the New Brunswick Association of Youth Residential Services